Privacy policy

Effective Date: June 12, 2025

At PlantsGuru, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website www.plantsguru.in.

1. Who We Are

PlantsGuru
Room No. 210, Technopark Phase I
Pamba–Periyar Building,
Thiruvananthapuram – 695581,
Kerala, India
Phone: +91‑903 722 6368
Email: contact@plantsguru.in

2. Information We Collect

We may collect the following types of personal and transactional data:

  • Contact Information: Name, email, phone number, shipping and billing address

  • Payment Information: Payment method, transaction details (processed securely via third-party payment gateways)

  • Order Details: Products purchased, quantity, price, delivery status

  • Website Usage: IP address, browser type, device information, pages visited, and cookies

  • Communication Data: Emails, messages, and customer service interactions

3. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling your orders

  • Communicating with you about your order, returns, and support queries

  • Personalizing your shopping experience

  • Improving our website and services

  • Sending promotional emails or offers (only if you opt-in)

  • Preventing fraud or misuse of our platform

4. Sharing Your Information

We may share your data with:

  • Logistics partners for order delivery

  • Payment gateways for secure processing (e.g., Razorpay, Paytm, etc.)

  • Customer service platforms (if applicable)

  • Government or legal authorities if required by law

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your login or cart preferences

  • Understand browsing behavior for analytics

  • Deliver personalized ads via third-party platforms like Google or Facebook

You can control or delete cookies via your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (unless we are required to retain it by law)

  • Opt-out of marketing communications

To exercise these rights, contact us at contact@plantsguru.in.

7. Data Retention

We retain your data only as long as necessary to fulfill your order or as required by applicable laws (e.g., for tax or legal obligations).

8. Data Security

We implement appropriate security measures to protect your data, including SSL encryption, secure payment gateways, and restricted access to sensitive data.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: contact@plantsguru.in
Phone: +91‑903 722 6368