Terms of service

Effective Date: July 12, 2025

Welcome to www.plantsguru.in ("Website"). This Website is owned and operated by PlantsGuru, located at:

PlantsGuru
Room No. 210, Technopark Phase I,
Pamba–Periyar Building,
Thiruvananthapuram – 695581,
Kerala, India
Phone: +91‑903 722 6368
Email: contact@plantsguru.in

By accessing or using our Website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this Website.

1. Use of the Website

You agree to:

  • Use the Website only for lawful purposes

  • Provide accurate and current information when placing orders

  • Not misuse the Website by introducing viruses or any harmful code

  • Not attempt to gain unauthorized access to our systems or data

We reserve the right to terminate your access if you violate any part of these Terms.

2. Products and Orders

  • All products listed on the Website are subject to availability.

  • Images shown are for representation only; actual products may vary slightly.

  • Prices are subject to change without prior notice.

  • We reserve the right to refuse or cancel any order at our discretion, especially if fraud or pricing errors are suspected.

3. Shipping and Delivery

  • We deliver across India via trusted courier/logistics partners.

  • Estimated delivery times are provided at checkout but may vary due to external factors.

  • Shipping charges (if any) are shown during checkout.

  • Delays caused by couriers or external events are not our responsibility once the order is dispatched.

Please refer to our Shipping Policy for full details.

4. Cancellations, Returns & Refunds

  • Orders can be cancelled before they are dispatched.

  • We accept returns or replacements only for damaged or defective products upon delivery.

  • Refunds (if applicable) are processed within 7–10 business days.

Please review our Return & Refund Policy for complete information.

5. Payments

We accept payments via secure payment gateways including:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

All transactions are encrypted using SSL. We do not store any payment card details.

6. Intellectual Property

All content on this Website—including logos, product names, images, graphics, and text—is the property of PlantsGuru and protected under copyright and trademark laws. You may not reuse or reproduce any content without prior written consent.

7. Limitation of Liability

PlantsGuru shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Losses arising from the use or inability to use our Website

  • Product misuse or negligence after delivery

Your sole remedy for dissatisfaction is to stop using our Website.

8. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described there.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Thiruvananthapuram, Kerala.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our Website constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us:

Email: contact@plantsguru.in
Phone: +91‑903 722 6368